Customer Testimonials
I bought a 4Runner from Haley Toyota and worked with Avery, the salesperson there at the dealership. Avery was very polite and helpful from start to finish, going out of her way on the day of collection to make my experience as easy as possible. I recommend Haley Toyota and, in particular, Avery as your point of contact, but I am sure the entire sales team will make you feel just as welcome.
My experience with Toyota was outstanding! I am so glad I chose to purchase my new car with Haley Toyota. The customer service was seamless and impeccable. My sales person was Avery, she was direct, upfront kind and great at listening to and meeting my purchase expectations. She was really great at communicating clearly with me through the process and accommodating my busy schedule to help ensure my trade in and purchase process went as smooth as possible. I am in love with my brand new 2025 Toyota, but most importantly I have confidence in my purchase because of the awesome ... Read More Google - Jun 17, 2025
Xavier is an extremely knowledgeable on the vehicle he sold me. Was very professional and very accommodating. A pleasure to work with. Came in on his day off after the sale to solve an issue.
Evan and Savana were amazing to work with! Very communicative and thorough in answering my questions. Fran in the finance office was awesome, too! It was a smooth and easy process. Thank you!
Jerry Royal has been very helpful, informative, and patient throughout our car buying process. We can’t thank him enough.
CEE CEE IS ABSOLUTELY 👏 AMAZING. She was very kind and everyone there was super informative in helping us make a right decision, thank you .
Excellent experience and amazing seller
Jerry Great!! 3rd car in.
Great experience! CeeCee was awesome and did a great job walking us through the entire process!
Siroos tale he is good and honest sale person . I like his service.
Great experience with Haley. Amir was patient and attentive throughtout the process.
Jerry took care of me and my family! Very professional and empathetic men. Thank you for your patience!!
I purchased a 2025 Toyota from Avery Harrell. She was absolutely wonderful from our first interaction. Very kind, attentive, and responsive through text, email, and phone. Her attention to detail while working through the fine details of the overall deal was unmatched, in my experience. I felt at home. I’ve purchased three cars from this dealership and I would recommend her to EVERYONE. A consummate professional and even stayed late to make sure I understood all the workings of the new vehicle. I will definitely purchase my next vehicle as facilitated by Avery Harrell. I received a heck of a ... Read More Google - Jun 11, 2025
Madisen was fantastic!
I had an outstanding experience purchasing my Toyota Highlander from Jerry Royall. From start to finish, Jerry was a bless, very professional, knowledgeable, and genuinely attentive to my needs. He took the time to answer all my questions thoroughly and made sure I felt confident about my purchase. Jerry’s honesty and friendly approach made the entire process smooth and stress-free. I highly recommend Jerry to anyone looking for a reliable and trustworthy car buying experience. Thank you, Jerry, for going above and beyond!
Friendly employees
Couple month ago I bought car from Haley Toyota Siroos Tale was my salesman he was friendly and knowledgeable,if you need any new or used vehicles he is your right man
LaMont's awesome; he's attentive, listens, is patient, and not pushy—a great guy to work with. Everyone there was friendly, too. It's a great place to buy stuff.
I bought car from Haley Toyota from Amir who did great job to all process smoothly
Amir, Siroos and Sarah provide great customer service and facilitate a welcoming environment.
Charles and Haley team were awesome!
Wally rocks!
Haley Toyota are very helpful people and team.
My experience buying a vehicle from Haley Toyota could not have been better. We worked directly with Savannah and she was awesome. She would consistently contact us to let us know updates on the car we ordered. She was very thorough with the paperwork and getting our new car ready for us. Tracy was awesome too. She handled the warranties and financing for us. I know that all of our needs will be handled as we continue to drive Toyotas!
Fabulous sales experience all around!!!
Great service and a no pressure sales experience. We appreciate the help.
Avery Harrell, Thank You for the Help and Great Service... It's been years since I bought new car and you made the process easy. You were professional and a delight to work with, and You got me the car & colors I wanted. J.H.
I had an awesome experience working with CeeCee at Haley Toyota! She was super friendly, professional, and really took the time to understand what I was looking for. There was no pressure—just honest advice and top-notch customer service. CeeCee made the whole process smooth and stress-free. If you’re in the market for a car, I highly recommend reaching out to CeeCee at Haley Toyota. She truly goes above and beyond!
Sirios provided exceptional customer service at the Lonas Parkway location.
This is the 2nd Toyota that I have purchased from Haley. They are a top notch dealership. Avery Munden (for the 2nd time) did an outstanding job for us by way of getting us in and out the door quickly for purchase. I am very pleased with her professionalism and attention to detail. I will definitely be coming back in the future!!
We had Ms. Cee Cee and Ms.Avery and they are both SUPER sweet and very patient! Answered all our questions and everything was done in a fast and timely manner! HIGHLY recommend 🩷
Wow nice environment, great welcoming staff, the lady Cee Cee Futrell at Haley Toyota she super kind and answered all my questions made the purchase process very easy. Mr Waleed the manager at store has great customer service experience. Enjoyed doing with you guys. Highly recommended to everyone.
Haley Toyota on Hull Street Road is not your typical dealership. Our experience was vastly different from the previous dealership we dealt with previously. The staff demonstrated knowledge, professionalism, and integrity throughout the process. They communicated complete transparency in pricing and fees. Our salesperson, Xavier Malik was courteous from beginning to end. His knowledge and business prowess was exceptional. He was not aggressive in his efforts to sell us “a vehicle”. My wife and I knew exactly what we wanted. Xavier listened and worked diligently to successfully match us with the vehicle we wanted. I would recommend Xavier and Haley ... Read More Google - Jun 3, 2025
Working with LaMont Chrichlow was a pleasure. He listened to my needs/concerns and expertly assisted me with my Tacoma purchase. He followed up in a no pressure and professional manner always making sure my questions were quickly and completely answered. The other staff members were equally great to us. If you want a Toyota new or pre-owned LaMont is the guy to go see!
CeeCee provided a top notch experience for us as we purchased two new vehicles from Toyota. Everything was quick and seamless, and CeeCee and the team went above and beyond to help us get everything that we needed, even when we were under time constraints. I would definitely recommend this dealership and their service to others. Thank you!!
Siroos was extremely helpful and not pushy.
We had a great experience with Michelle and Savana at Haley purchasing our new Grand Highlander. Great communication and service, thank you so much!
Emily and Avery are by far the best sales consultants ever. So friendly and kind. They are both a huge benefit to the Haley name. Knowledgeable and very respectful. Thank you both for all your help.
Visited Haley's website and was contacted by Madisen Jeter. Went to showroom and met Madisen. She was most professional and very personable. She answered all my questions without any pressure on me to buy. I returned several days later and met with her again and was able to reach a deal on a new Camry with her knowledgeable assistance. I have purchased more than 20 new cars in my lifetime and have never had a more pleasant experience. Madisen is a Ten on a scale of 1 to 5. Haley is lucky to have an employee like her.
Just purchased a new Tacoma! CeeCee answered all our questions and was extremely patient, courteous, and professional! Thanks for assisting us so nicely through the process. 10/10 service!
Derrek and the team at Haley Toyota were amazing to work with in a process that is typically one of the most feared. I will recommend them to family and friends while enjoying my new ride!
(Translated by Google) Very friendly, good service, I recommend it. (Original) Muy amables buenas atención lo recomiendo
Jerry was great! He made purchasing my first car so easy and went the extra mile to make sure I was taken care of. I would highly recommend, 10/10
Excellence customer service.
We had a wonderful experience at Haley. Charles was helpful, knowledgeable and communicative. He made our buying experience extremely smooth and we really enjoyed working with him!
Jerry royally and Mark wilhem were both top of the line in helping me purchase mybeautiful new toyota tacoma I highly recommend both men for any of your car buying needs and the lady in financing also rated five stars my family have purchased 21 cars fom haley and this was the best experience yet
I had a very good experience buying a hybrid rav4 from Haley Richmond. Avery was a great help and communicated well through the whole process. She even came in on her day off to help me. I highly recommend reaching out to Avery if you are shopping for a vehicle.
Had a great experience working with Amir on purchasing a car for my daughter. He was insightful with no pressure sales tactics. The team appears to work well together and is very family oriented. We had an issue with the car after purchase and it was quickly addressed at no cost. I would highly recommend this dealership for your car needs!
Kevin in the service department was very helpful and friendly! The service was phenomenal and I love coming to this Haley. Thank you all for everything and continue to keep up the wonderful service🙌🏽🤗❤️🎉
Sarah was great! We built my 2025 Camry through the website and she got me exactly what I wanted. She was pleasant and I will recommend anyone who is looking to buy a new Toyota to go see Sarah. She will make sure you leave a happy customer. Thanks Sarah!
Purchased a vehicle here. Charles Bradley was very informative on all the vehicle features. Had to wait for car to come into the dealership, but Charles was very prompt on updates about shipping schedule. Financing process was also very smooth, clear, and concise. Good staff and experience overall!
Amazing service from Cee Cee and Siroos. Because of the way they supported us every step of the way, we decided to purchase a 2025 Toyota Tundra. From the time we made contact with Cee Cee, coordinated the purchase with Siroos, and closed the deal with Nabeel in finance we were treated with kindness and fairly. Highly recommend Haley Toyota of Richmond over any other Toyota dealer in the area.
Service was prompt and excellent
I contacted Haley Toyota regarding a used Tacoma. I dealt with Savana to set up the purchase and with Madisen to complete the paperwork. Both salespersons were excellent to work with and made the entire process painless.
Jerry was so awesome!!!
I had the pleasure of working with Siroos Tale. Such a great person and salesman he made it a great experience and I’ll be beat customers for sure.
I had the pleasure of working with Siroos Tale and he made such a great experience that I will be more than happy to do business here again and recommend him to friends and family.
We just bought a new Red Camry at Haley, Toyota and Siroos the salesman waited on us, and he was very knowledgeable and had great customer service. All the staff was very nice and helpful. Thank you for a very smooth experience with buying our new car.
Siroos was amazing super friendly I recommend him!
Just bought a Toyota from Haley Toyota of Richmond. We have bought from other dealers over the last 25 years and was given the recommendation of Haley Toyota. I reached out to them as my experience buying in the past has been hit or miss with Toyota dealerships.
We worked with Savana Hayes and she has been by far the best salesperson we have ever worked with. She made sure she understood what we wanted. Once we had decided on the vehicle, she kept us updated every step of the way throughout the entire process. Her communication is top notch. She ... Read More Google - May 19, 2025
I had a great experience buying my new minivan with Aaron. He made the whole process smooth and stress-free. He was upfront, professional, and even worked with me on lowering the price, which I really appreciated. Just solid customer service and a good deal. Definitely recommend asking for Aaron if you are shopping for any new/used vehicle!. Thank you, Aaron.
I purchased a 2025 Toyota Grand Highlander from Avery Harrell. Easily the best new car buying experience that I have ever had...and I have purchased a lot of cars from a lot of dealerships over 70+ years. Avery has a low key, no pressure style as a sales consultant. She listens and executes well. The purchase transaction couldn't have been easier.
Great experience...Charles made transaction seamless and smooth.
Xavier Malik proved excellent customer service which resulted in our finding a vehicle to meet our specifc needs. Thanks
Went to Haley Toyota to buy out my car lease in VA instead of KY. Everyone was so helpful, very nice and communicative. Fran was very easy to work with. Charles Bradley was wonderful to work with! Made the process less stressful then it could have been. Love my Camry! very appreciative! I would highly recommend working with Charles & Fran and going to Haley Toyota!
Nice atmosphere
Cee Cee was a pleasure to work with. She was very professional, extremely helpful and knowledgeable. I highly recommend working with Cee Cee if you are looking to purchase a new/used vehicle.
Siroos was amazing!
Phenomenal service by our salesmen Jerry Royall. He was very patient and informative with us, gave us all the information we needed. Plus witty and cracked us up!
I had the best car buying experience with Sarah & Daniel. Knowledgeable about the cars they were showing me and listened to my needs/wants without pressure. Sarah worked so hard in the rain trying to find the perfect vehicle, which we did:) Thank you Daniel for making it possible. We will be back for my daughter's first car soon!
I highly recommend Haley Toyota of Richmond. This is our 2nd lease with them and could not be happier. They make the process easy and customer service by all is great. A big shout out to Evan Hartwell who is amazing and took excellent care that we drove away happy and excited about our new beautiful Tacoma truck. Thank you Evan!!!
I strongly Recommend Hayley Toyota for all in Virginia. It's worth it to do business with this dealership. I purchased a Toyota Camry SE from them. Started the process online by a quote and then decided to make the purchase because: 1. Hayley Toyota did beat the offers I had at hands. 2. Offered the best price. 3. The sales teams and Finance Team assisted and speed up the process. 4. No hidden fees and numbers. Hayley will be my to go dealer for anything Toyota!
I would like to thank Jerry Royall, Chad Dutrow, Haley Ford Body Shop, and yours truly DOUG PATTERSON. After talking to each one of you concerning the paint chipping on my 2024 Rav4 front bumper. I was confident that it would be done professionally. DOUG PATTERSON service manager is the BEST. He is helpful, patient and very knowledgeable about his job! Keep up the EXCELLENT work 👏
I'm very pleased with the sales team at Haley. Charles Bradley, Nabeel Rahman and Wally Akbar are great guys! Charles called several times after the sale to make sure everything was going well. Although i'm having issues with my multimedia system, it isn't their fault. Charles set me up with someone at service to talk about how to resolve the issues. I also got a 3.99% loan rate which is pretty crazy at this point in our country. Go check them out to get a car at a great deal.
I recently purchased a 2025 Toyota 4Runner from Haley Toyota of Richmond. I worked with Brad Thomson from their Internet Sales team to place a deposit on the car while it was in the build phase. Brad was very professional and a good communicator throughout the entire process. The car was delivered on the projected date. The delivery process was very simple. I also traded in my existing car and got a fair value for it. Overall, the experience was very positive, and I would recommend Haley Toyota and Brad Thomson if you are in the market for car.
Took my car right in and was completed
Had a great experience buying my car with Haley Toyota. Evan was a great resource and an amazing person to work with. He was attentive to what we were after and got us the perfect vehicle for our family. I highly recommend working with him and the team at Haley Toyota.
My experience was truly exceptional from start to finish. Charles Bradley went above and beyond to make sure everything went smoothly. His expertise, attentiveness, and calm demeanor made me feel completely at ease throughout the entire car-buying process.
I recently watched both my boyfriend and a friend purchase vehicles elsewhere, and the difference in customer service was night and day—Charles set a whole new standard. The experience was so positive that my mom has already decided to purchase her next vehicle from him as well. He even took the time to personally drive me around, walk me through every ... Read More Google - May 12, 2025
My car was immediately assigned to a service advisor and moved to the service bay within 30 minutes. I am very pleased with the team’s efficiency.
Jerry was professional, got us in and out!
Had my 10K service and state inspection, so far I was greeted professionally and very welcoming polite manner by service adviser Xavier Silva. I did have some questions that he happily answered and was satisfactory. Waiting was reasonable and did not mind as I waited in the customer lounge with fast wifi, variety of coffee selections, bottled water, clean restrooms. When I was walking around, few staff greeted and will acknowledge your presence. Observed other service advisors also looked smiley and looked approachable. There is no such perfect place as every where there are some negative things that you may ... Read More Google - May 10, 2025
I recently purchased a 2025 GR Corolla from Haley Toyota. The whole team I worked with was absolutely amazing, very professional and allowed for a very smooth purchase for my new car especially Savana Hayes. Anytime I contacted her before arriving at the dealership, she was very quick and clear on the car buying process and helped with all my needs without being aggressive. Overall I wish I lived closer to this dealership because the experience I had with the Haley Toyota team makes this the best dealership I've bought a car from.
Thank you Aaron Montgomery for making our two recent vehicle purchases a great experience at Haley Toyota!
I worked with Savana & CeeCee in buying my latest truck--they handled everything in moments, were clear in their communication, and stayed on top of all of the required items so that I was in and out for my purchase! I will refer them to anyone who asks. Thank you Ladies!
Sarah Cruz was absolutely amazing!! She was responsive, knowledgeable and kind. Would totally recommend her! She made car buying easy and stress free!
Today, I had the absolute pleasure of purchasing a new vehicle from one the best dealership I’ve ever visited. My sales consultant, Siroos, and the finance manager Nabeel were outstanding what is usually a long, stressful process was smooth, efficient, and even enjoyable. Everyone I interacted with made me feel like family. Thank you for my new car and an unforgettable experience!
Amir was wonderful. He was frindly, knowledgeable. Very accomodating in letting me look at cars and test driving. He was also helpful in making my buying experience pleasant. it was a good fun experience