Our Happy Customer Testimonials

Excellent experience. Siroos Tale was a joy to work with

Brad was great and so professional. He was very patient and understanding with me and all my questions. He was great with updating along the whole process from ordering my car to it arriving at the dealership. He even took pictures of my car and sent them to me when it arrived at the dealership.

Honest pricing and practices. Nat and Emily was great.

On 3/28/2026, I purchased a brand-new Toyota Tundra TRD PRO from Haley Toyota for $85,837. Shortly after taking delivery, I noticed a loud front brake squeal. Around the same time, I was promised a callback within a week and that call never occurred. The brake squeal was not documented during my 5,000-mile service on June 25, 2026. Only when I raised the concern again at the 10,000-mile service on September 30, 2026, was the issue noted on the work order, and I was added to a waiting list for repair. Haley sold me this truck without ever disclosing that it had a defect with the brake ... Read More

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Google - Nov 10, 2026

On 3/28/2026, I purchased a brand-new Toyota Tundra TRD PRO from Haley Toyota for $85,837. Shortly after taking delivery, I noticed a loud front brake squeal. Around the same time, I was promised a callback within a week and that call never occurred. The brake squeal was not documented during my 5,000-mile service on June 25, 2026. Only when I raised the concern again at the 10,000-mile service on September 30, 2026, was the issue noted on the work order, and I was added to a waiting list for repair. Haley sold me this truck without ever disclosing that it had a defect with the brake system with full knowledge that there was an issue. The prescribed warranty repair requires replacement of the front brake rotors, pad kit, anti-squeal shims, and related hardware. A service department employee informed me that management has limited the shop to ordering only one repair kit per month due to costs. As a result, the dealership’s stated target date to order the parts for my vehicle is April 20, 2027, more than 1 year after I purchased the vehicle. I was never informed prior to purchase that the vehicle had a known, documented brake squeal issue or that repairs were subject to a lengthy internal wait list. Had I been told, I never would have purchased the truck. I have purchased multiple Toyota vehicles over the years, and I would guess at least 5 vehicles from Haley. You would expect the dealer and manufacturer to stand behind the quality of a new vehicle. Instead, I have been left driving an 85k truck with a persistent brake noise while waiting until spring 2027 (at the earliest) for a warranty repair that should have been performed promptly. I brought this to the attention of the General Manager and the Service Director in an attempt to resolve this prior to posting a review. I am expected to be grateful that the dealership eventually placed me on an alleged waiting list for my brand new 85k vehicle. I do not plan to purchase another vehicle from Haley. There were further concerns regarding this transaction that I choose not to raise at this time.

My husband bought a car a few years ago from Haley thanks to Avery helping us. We have recently considered buying a new car and Avery has already been extremely helpful in the process and thankfully patient with me and my indecisiveness. After buying with her the first time I do not think I could do it with anyone else! We look forward to getting another car from her soon, it’s amazing how she makes you feel like family.

Great experience with Amir at Haley Toyota. My wife and I walked in late on a Sunday afternoon to check out the inventory and a few days later had a brand new Rav4 just off the delivery truck. No pressure, no tricks, just a clear price with financing options. Initial detailing was very poor due to a miscommunication on when we were to pick up the car, but Amir had it fixed for us when we came back the next day. Very easy experience overall.

We are long time, extremely loyal Haley Toyota customers. We first purchased a Highlander in 2017 when our family expanded. Unfortunately, in 2022 that vehicle was totaled in a car accident and we were in quick need of a new car. At this time, production issues were a major issue, but thankfully we were able to work with Avery Harrell. She went above and beyond to help us replace our vehicle in an unbelievable short time by watching stock like a hawk and alerting us to options as they were available. Fast forward two years when it was time to replace another ... Read More

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Google - Nov 10, 2026

We are long time, extremely loyal Haley Toyota customers. We first purchased a Highlander in 2017 when our family expanded. Unfortunately, in 2022 that vehicle was totaled in a car accident and we were in quick need of a new car. At this time, production issues were a major issue, but thankfully we were able to work with Avery Harrell. She went above and beyond to help us replace our vehicle in an unbelievable short time by watching stock like a hawk and alerting us to options as they were available. Fast forward two years when it was time to replace another vehicle, Avery once again had our family at front of mind and could not have been more helpful gettting us into a vehicle that fit our needs and desired “wants.” Through both purchases Avery was nothing short of fantastic. Her knowledge of vehicles, available options (legit everything), assistance during the sale process, and delivery were spot on. She always returned communication quickly and with a great attitude. Over the years we have referred multiple friends to Avery, and all have been thrilled (most recently last month with a pristine Used Grand Highlander). We will be in the market for our teenagers for a used truck in the coming year and there is literally no one else we will be calling when the time comes for the purchase.

My wife and I had a great experience. We’ve now bought 2 cars with them and it’s been overall a great experience. Charles and the whole team treated us great and got us in and out quickly. Highly recommend.

Avery Harell sold me my tacoma and it was a great experience. I was out of the state when the truck arrived and she made sure to keep me updated and held the truck for me so I could get home and purchase it! Shes very easy to work with and made my truck buying experience very smooth. She answered all my questions and met all my needs. Thank You Avery!!

Avery is my go to person at Haley Toyota! She worked with me to get a vehicle brought over from another location for me to purchase. She not only has helped me purchase a car, but also my mom buy one as well. She was with me every step of the way & I will recommend her to everyone I know looking for a Toyota or a car in general.

I worked with Amir during purchasing my vehicle and I must say hands down he was awesome. Some car salesmen can be overbearing that wasn’t Amir at all. He allowed me to take my time and didn’t hassle me, he answered all my questions and responds to text quickly, most importantly he gave me space to make a decision. ALSO, the finance guy (Washington commanders fan), he was awesome as well. He made sure I understood the loan side and how things work, he did his job effortlessly. Both men were so pleasant and helpful. I must add ... Read More

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Google - Nov 9, 2026

I worked with Amir during purchasing my vehicle and I must say hands down he was awesome. Some car salesmen can be overbearing that wasn’t Amir at all. He allowed me to take my time and didn’t hassle me, he answered all my questions and responds to text quickly, most importantly he gave me space to make a decision. ALSO, the finance guy (Washington commanders fan), he was awesome as well. He made sure I understood the loan side and how things work, he did his job effortlessly. Both men were so pleasant and helpful. I must add the day after my purchase I had to bring my vehicle back due to an oil alert. I contacted Amir and he immediately directed me to bring it in and someone was already assigned to the situation. They fixed the problem within 2 hrs… that’s without an appt might I add! So my experience was great! Thank you Haley family!!

Only 5 stars because the ended was a 5 star rating! This is our 4th car we have bought from them. We have always had a great experience. My experience this time wasn’t that great (at least until the end). I was bounced between two different sales people, Avery whom could barely be attentive to my questions or concerns because she was trying to locate her toddler who was running around the dealership, even while sitting at her desk with us, she seemed more focused on her toddler which was behind us near another desk.. and the other sales person CeeCee, ... Read More

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Google - Nov 9, 2026

Only 5 stars because the ended was a 5 star rating! This is our 4th car we have bought from them. We have always had a great experience. My experience this time wasn’t that great (at least until the end). I was bounced between two different sales people, Avery whom could barely be attentive to my questions or concerns because she was trying to locate her toddler who was running around the dealership, even while sitting at her desk with us, she seemed more focused on her toddler which was behind us near another desk.. and the other sales person CeeCee, I felt like I was being rushed. When I decided to talk to another salesman the next day, through a recommendation I had gotten, they both seemed to have an attitude right away, even Avery telling me she didn’t think I could add anyone into the equation because I was already dealing with them and first had to go find out the logistics before doing that. Fast forward, I DID met with Nat, whom I was referred to, and my experience was like night and day. It was a very pleasant buying experience with him. He has been in the car business for 30years and knows his stuff! During the process, his attention was fully on me and the purchase I was trying to accomplish. He is very customer focused! We sealed the deal and a few hours later we drove off the lot with my new vehicle!

Great buying experience with Siroos. Very professional, answered any questions we had, not pushy. Go see Siroos if you’re looking for a car.

Great experience! This a very well maintained place! Great atmosphere and the people are very professional. My sales person was Faith, she made me feel welcome, answered all my questions. She delivered my vehicle to my house personally(over an hour away)! Customer service was premium/Top shelf! Treated like family! Top notch! I will definitely return for future purchases!

This is by far the absolute worst experience I have absolutely ever had in my car purchasing history and I have purchased five cars across four different states not only did they lie to me about the availability of the only vehicle. I was interested in after I have very open communication about how far it is to travel, it’s gonna be for me to get there to that dream car. They misled me about the availability of the vehicle just to get me to walk through the doors and at the moment I’ll walk through the doors ... Read More

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Google - Nov 6, 2026

This is by far the absolute worst experience I have absolutely ever had in my car purchasing history and I have purchased five cars across four different states not only did they lie to me about the availability of the only vehicle. I was interested in after I have very open communication about how far it is to travel, it’s gonna be for me to get there to that dream car. They misled me about the availability of the vehicle just to get me to walk through the doors and at the moment I’ll walk through the doors they let me know that the vehicle I was interested in was no longer available and attempt To sell me another car on the lie after I’ve been very open that I do not want to waste a 6 Hour Dr. on a car that I’m not interested in. This is after a 15 minute conversation every 45 minutes during the 3 Hour just to make sure I’m not wasting my time by getting all the way there for a car that I was under, the impression was still available. I was there in person money in hand, ready to sign paperwork with the preapproval and walk away with that vehicle which in fact was a 2020 Chrysler 300 S that I was just informed sold just today five minutes ago from the posting time for this comment that means that I drove a total of six hours yesterday through a total of four tolls to get a vehicle that I was under the impression of not being available just to find out it was in fact available and they just signed the paperwork and just paid for it today just a few moments ago matter of Fact, meaning I could’ve very easily got the car yesterday that they told me was no longer available the miscommunication unprofessionalism here is top-tier if you’re looking for terrible customer service miscommunication, false information and false advertising. You have found your dream place. I wish all of you the wisdom and knowledge of finding somewhere that’s gonna actually cater to the customer and to make matters clear. I am in no way shape or form upset about the vehicle selling I understand is the name of the industry what I’m upset about is the miscommunication and false information that they provided just to get me through the door to tell me the car that the only car that I was interested in had sold and lying because it wasn’t even sold for another 24 hours. PS I had my wife call as a brand new person under Google Number 💘💘 just to see you have found a terrible place. Congratulations.

I tried to get an honest answer about a CPO 2023 Crown they damaged from the MIT, 2 managers, GM, and Sales Director of Haley Toyota before writing my review. They allowed the finance manager to drive their gold certified 2023 Crown as a demo for 4 weeks after certification. He added on 1,700 extra miles and allowed a 6-inch scratch so deep that they filled it with a touch-up pen. I can’t seem to get a transparent answer from their leadership team about the cause of this scratch and if any additional damage occurred after certification. They have even lied several times about ... Read More

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Google - Nov 6, 2026

I tried to get an honest answer about a CPO 2023 Crown they damaged from the MIT, 2 managers, GM, and Sales Director of Haley Toyota before writing my review. They allowed the finance manager to drive their gold certified 2023 Crown as a demo for 4 weeks after certification. He added on 1,700 extra miles and allowed a 6-inch scratch so deep that they filled it with a touch-up pen. I can’t seem to get a transparent answer from their leadership team about the cause of this scratch and if any additional damage occurred after certification. They have even lied several times about the scratch occurring before the certification. The MIT said it occurred after inspection. It also wasn’t noted on the inspection report and wasn’t in the online photos. I didn’t bother contacting any other Directors or the President since I didn’t hear back from the Sales Director of Haley Auto Group. They were not willing to negotiate to accommodate for the damage. If you purchase a CPO from this dealership, be sure to double-check the inspection report, thoroughly examine the exterior/interior, and get a PPI. Brianna Kelly

Oil Change and alignment completed in about an hour and a half.

Thank you to Xavier and his uncle for my sweet ride ! I love my new car and you guys really made me so happy . I had the best experience and I totally recommended Xavier and the Haley team 🙌❤️

Had the best experience at Haley Toyota - I actually drove down from DC to make my car purchase. Brad was exceptional throughout the entire process. Whether it was questions about pricing, models, test drives, etc., he was extremely responsive and accommodating. I never felt rushed or pushed to purchase and I have been grateful for the team checking in on me throughout the first 6 months of ownership and getting my car serviced at this location as well. I recommend anyone to use Brad and his team to purchase their next vehicle - I will definitely be back when the ... Read More

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Google - Nov 3, 2026

Had the best experience at Haley Toyota - I actually drove down from DC to make my car purchase. Brad was exceptional throughout the entire process. Whether it was questions about pricing, models, test drives, etc., he was extremely responsive and accommodating. I never felt rushed or pushed to purchase and I have been grateful for the team checking in on me throughout the first 6 months of ownership and getting my car serviced at this location as well. I recommend anyone to use Brad and his team to purchase their next vehicle - I will definitely be back when the time comes!!

Buying a car at Haley Toyota has been the worst experience. There is so much deceit and misinformation it makes buying one of the best cars in the industry an ordeal.

They are always good! They listen carefully when you describe the problem. They keep you informed about when they will be done. They are mindful of your time.

BEST EXPERIENCE EVER, CEE CEE TOOK GREAT CARE OF ME & I RECOMMEND EVERY SINGLE PERSON ON EARTH TO PURCHASE A CAR FROM HALEY TOYOTA!! THANK YOU CEE CEE!!

(Translated by Google) Alberto, who speaks Spanish, helped us with the process and made the purchase much easier. (Original) Alberto el habla español nos ayudo con el tramite y fue mas facil la compra

(Translated by Google) Very good experience, Alberto Noblecilla (Original) Muy Buena experencia Alberto Noblecilla

I was very happy with the care the whole Haley team provided me with when purchasing my new ride. Especially Avery Harrel who went the extra mile to help with making this happen. Thanks

Haley was absolutely amazing and I highly recommend them, especially ALBERTO!!

This week I had the great pleasure of dealing with Mr. Jimmy Monger, one of the Sales Managers at Haley Toyota this week. In an industry full of salespeople with not exactly stellar reputations, Mr. Monger is an exception. His interactions with me have been incredible. He is a cordial, funny, and down to earth man. And he is a straight-shooter when it comes to business. If you are in the market for a Toyota, whether you are in the Richmond area, or anywhere else in VA (or even NC or MD for that matter), give Mr. Monger a call. ... Read More

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Google - Oct 30, 2026

This week I had the great pleasure of dealing with Mr. Jimmy Monger, one of the Sales Managers at Haley Toyota this week. In an industry full of salespeople with not exactly stellar reputations, Mr. Monger is an exception. His interactions with me have been incredible. He is a cordial, funny, and down to earth man. And he is a straight-shooter when it comes to business. If you are in the market for a Toyota, whether you are in the Richmond area, or anywhere else in VA (or even NC or MD for that matter), give Mr. Monger a call. You'll be happy you did. Highly recommended!

(Translated by Google) I had an excellent experience buying my vehicle. I want to especially thank my sales advisor, Alberto, for his kindness, patience, professionalism, and outstanding service. From the very first moment, he was attentive to every detail, answered all my questions, and guided me through the entire process, making the experience much easier and more enjoyable. You can tell when someone enjoys their work and genuinely cares about their customers' satisfaction. I am so grateful for his help and would definitely recommend him 100%! 🚗⭐ (Original) Tuve una excelente experiencia durante la compra de mi vehículo. Quiero agradecer especialmente ... Read More

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Google - Oct 30, 2026

(Translated by Google) I had an excellent experience buying my vehicle. I want to especially thank my sales advisor, Alberto, for his kindness, patience, professionalism, and outstanding service. From the very first moment, he was attentive to every detail, answered all my questions, and guided me through the entire process, making the experience much easier and more enjoyable. You can tell when someone enjoys their work and genuinely cares about their customers' satisfaction. I am so grateful for his help and would definitely recommend him 100%! 🚗⭐ (Original) Tuve una excelente experiencia durante la compra de mi vehículo. Quiero agradecer especialmente a mi asesor de ventas ALBERTO por su amabilidad, paciencia, profesionalismo y excelente atención. Desde el primer momento estuvo pendiente de cada detalle, respondió todas mis preguntas y me acompañó durante todo el proceso, haciendo que la experiencia fuera mucho más fácil y agradable. Se nota cuando una persona disfruta su trabajo y se preocupa genuinamente por la satisfacción de sus clientes. ¡Estoy muy agradecida por su ayuda y sin duda lo recomiendo al 100%! 🚗⭐

Helpful staff, overall a great experience!

I purchased a used vehicle here and Charles was a great help and easy to work with real down to earth guy, I would definitely recommend checking out Haley Toyota to anyone in search of a new or used vehicle.

(Translated by Google) Alberto helped me with my purchase, he was very kind at all times (Original) Alberto me ayudo a mi compra, muy amable en todo momento

Amir was extremely patient and helpful. I greatly appreciate the kind, carefree attitude. Thank you Amir and Haley Toyota, I would highly recommend!

Had a great experience! Got an amazing deal on a new 2026 Grand Highlander. If you’re in the market for a new Toyota see my guy Iain Mayo!!

Our sales consultant, Siroos Tale, was very helpful from beginning to end of our purchase. He communicated well with each step of our search for the right car. Very professional and pleasant to work with.

Sales staff at Haley Toyota did a great job getting me the car I was looking for. Made the purchase simple. Even brought it to me.

Staff was kind, but I had an appointment for 8:30 and my car wasn't finished until 2:30pm.

Nathan Allen did a fantastic job. Reassuring, knowledgeable, and made the process incredible. I would come back just for his incredible service.

Andre and the staff could not have been anymore helpful or made the buying process any easier..FANTASIC JOB AND HIGHLY RECOMMEND

Had the best experience here with Brad T! He helped me get my rav4 in the color I really wanted and I was pleasantly surprised with how quickly it came in. He took the time to answer all of my questions and never once made me feel bad for not knowing something. Cannot recommend him enough, everyone else I interacted with here was lovely as well!

(Translated by Google) Alberto Noblecilla, I received very good attention and very good service. (Original) Alberto Noblecilla recibi muy buena atención muy buen servicio

Love the services and the people at Haley's on 288 / LonasParkway

Charles was an absolute pleasure to work with. Super knowledgeable and top notch 4Runner associate. Wonderful experience! PS: Thanks for the price Wally.🙂

Amazing experience when I took my car for inspection. Took twice as long as I was told, then was told I passes inspection just for my car not to make it out of the lot. Turns out one of the service ppl cut a hose and also left my break cap on my windshield. The best part, first thing I hear is “this kind of stuff breaks over time” so basically trying to avoid responsibility. And can’t forget the weird racial profiling, if you have a hispanic last name, they will just assume that you speak Spanish and have ... Read More

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Google - Oct 15, 2026

Amazing experience when I took my car for inspection. Took twice as long as I was told, then was told I passes inspection just for my car not to make it out of the lot. Turns out one of the service ppl cut a hose and also left my break cap on my windshield. The best part, first thing I hear is “this kind of stuff breaks over time” so basically trying to avoid responsibility. And can’t forget the weird racial profiling, if you have a hispanic last name, they will just assume that you speak Spanish and have their ppl call you speaking Spanish despite never doing any business or filling out any paper work in Spanish. Just got off the phone with them and they confirmed it was solely based on my last name.

Mia provided outstanding service, while being very helpful and knowledgeable. She addressed my needs and concerns regarding this beautiful BMW 🫡🫡🫡🫡🫡 oh let’s not forget her detail to paperwork…five stars again. She deserves a raise, got me in and out!!! The finance guy can’t remember his name but very helpful and funny. Great staff at Haley Toyota.

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When questioned at pick up (for the 20k service) whether or not the hybrid filters were cleaned they said yes. at home I saw the box for that on the service ticket was not checked (indicating the service was not performed). Upon my inspection of the filters, they needed cleaning. The experience helps solidify my belief the dealership should not be trusted.

The overall experience coming to this Toyota location has been the same experience each time. I come to try to get a service (state inspection) that required an appointment. I’m visiting from out of town (Alexandria, VA) am I had previously tried getting my state inspection done before coming home at the time I was too soon an the rep at the Alexandria location advised I would be losing a month so I figured ok I can get it done when I go back home to visit my family. The Alexandria VA location advised they didn’t require an ... Read More

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Google - Sep 26, 2026

The overall experience coming to this Toyota location has been the same experience each time. I come to try to get a service (state inspection) that required an appointment. I’m visiting from out of town (Alexandria, VA) am I had previously tried getting my state inspection done before coming home at the time I was too soon an the rep at the Alexandria location advised I would be losing a month so I figured ok I can get it done when I go back home to visit my family. The Alexandria VA location advised they didn’t require an appointment the Haley Toyota Location on hull street however required an appointment. So I’m already hoping to get this all taken care of today as I got there before 8am on Saturday the gentleman that was checking to see what I needed to have done comes with the rudest demeanor..no good morning no how are you today just what do you need done (great customer service) I say that I needed a state inspection and that I didn’t have an appointment because I’m thinking okay all the locations operate the same well news flash to me didn’t catch his name because I was caught off guard by how rude the staff is that I keep encountering here when I come to get a service done. The demeanor from this rep was enough for me not to want to do business at the Haley Toyota location on Hull Street where I didn’t have the same experience when I purchased my care from this location but the service side just seems like they have all sorts of attitudes and it’s not good customer service at all

Waiting for my first pleasant experience with Haley Toyota. Bought my first car here years ago, and needed a replacement key for a separate Toyota vehicle this week. Wanted me to wait until Friday morning and have my car towed there to make a replacement key. I hired a local locksmith to do the job in under an hour. This is the kind of thing that keeps me from buying from dealerships.

Took my 2013 Toyota here for factory covered oil changes, both times they ignored my request to not perform any inspections, and each time they claim there's issues that are not: 12k miles ago they said the front brake pads and rotors were in "critical" need if replacement for $600, that was false they were in fact at 50% pad wear and they also claimed they inspected the cabin filter and it was dirty and needed replaced, this was absolutely a lie because I had replaced it before I came in, when I asked for a photo of the filter ... Read More

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Google - Sep 10, 2026

Took my 2013 Toyota here for factory covered oil changes, both times they ignored my request to not perform any inspections, and each time they claim there's issues that are not: 12k miles ago they said the front brake pads and rotors were in "critical" need if replacement for $600, that was false they were in fact at 50% pad wear and they also claimed they inspected the cabin filter and it was dirty and needed replaced, this was absolutely a lie because I had replaced it before I came in, when I asked for a photo of the filter they said they would upload it but just never sent it or posted it to the service record of course. They wanted $75 to replace the filter which costs $15 and take 30 seconds and no tools to change in the glove box. The next time I brought it in for the oil change, same thing with the brakes, except this time, despite the pads still having not been changed, they only said they were low "warning" , not critical anymore somehow, 3mm left but the rotors were rusted lol. Took the wheel off later and theres still 30% of the pads left, obviously the rotors were not rusted as I drive it daily, and the brakes are performing exactly as they should. They also wanted nearly 200 dollars for fuel injection cleaner and to wipe down the throttle body, and 400 bucks to replace the PCV valve, which had already recently been replaced for less than 25 dollars and took only about 10 minutes.

I recently bought a 2026 RAV 4 from Haley Toyoto, I can say nothing less than my experience was great. From the beginning I felt like I was being cared for, no feeling of being pressured or rushing me to buy a vehicle and get going. My hat goes of to Nat Williams, who dealt with me from beginning to end, and even about 2 days after my purchase, he called to see if I had any questions about my RAV 4. Nat is always ready to help and I greatly appreciate that. Also to Tracy Clark, the Finance Manager, nothing but professional and ... Read More

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DealerRater - Sep 6, 2026

I recently bought a 2026 RAV 4 from Haley Toyoto, I can say nothing less than my experience was great. From the beginning I felt like I was being cared for, no feeling of being pressured or rushing me to buy a vehicle and get going. My hat goes of to Nat Williams, who dealt with me from beginning to end, and even about 2 days after my purchase, he called to see if I had any questions about my RAV 4. Nat is always ready to help and I greatly appreciate that. Also to Tracy Clark, the Finance Manager, nothing but professional and very pleasant. I totally enjoyed my experience with Toyota for assisting me kindly with what is a very important matter of buying a vehicle. Thanks for such great service.

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This low review is due to the troubleshooting for my 2011 Toyota Corolla. I took my car in for codes and a bad start issue. They were able to fix my code issues, but they didn't find or fix the issue with the starting problem. I spent over 1300 dollars and today I find myself not able to even start my car.

Nathan Allen was a breeze to work with.. Everyone was cool.. I’ll BE BACK!😎😎

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Pulled up into service lane and "greeter" didn't even greet me, just told me to step out. Wasn't even there for service, was there to get a part snapped on real fast. He would've known that if he addressed me properly. Good service is hard to come by.

I had a great experience purchasing a vehicle here back in 2023, but my recent customer service experience has been disappointing. Over the past two days (8/11 and 8/12), I’ve made multiple attempts to reach the Midlothian dealership to request an essential document needed to register my vehicle out of state. While the initial staff member who answered was very polite and tried to help, every transfer went straight to voicemail. I still haven't been able to speak with anyone who can assist me. It’s frustrating that a major dealership struggles to handle a simple administrative request.

I've finally had time to calm down and put my thoughts together to discuss my most recent trip to Haley Toyota for a routine service visit. Let me tell you a story of how a visit that should've cost me $400 -$600 actually cost me over $1500! I scheduled my appointment for 8 a.m and was right on time to drop it off. The next available agent comes to my car (Mike) and asks me what I was there for - I told him I scheduled service for my car. He rattles off a list of items that I believed ... Read More

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Google - Aug 5, 2026

I've finally had time to calm down and put my thoughts together to discuss my most recent trip to Haley Toyota for a routine service visit. Let me tell you a story of how a visit that should've cost me $400 -$600 actually cost me over $1500! I scheduled my appointment for 8 a.m and was right on time to drop it off. The next available agent comes to my car (Mike) and asks me what I was there for - I told him I scheduled service for my car. He rattles off a list of items that I believed were included in the service visit (not realizing he had also mentioned an unnecessary wheel alignment) and I said "yes". He then directs me to wait at his counter, while he gets my vehicle checked in. I go to wait at the counter, he then enters and shows me a schematic of the four wheels on the underside of a car. The bar that connected the two front wheels was curved and the wheels appeared to be skewed because of it and Mike says to me, "Oh yeah, you really need a wheel alignment". So I agreed. I trusted that this employee was integral and giving me his best recommendation for the condition of my car - my first mistake! So he finishes with the paperwork - I sign it and leave the dealership. A few hours later I get a text message of a few additional recommendations, which I expected, when I looked at them, a few of them were minor but I figured my car was in great hands so I might as well get the necessary things done - I accepted them. Fifteen minutes later, I get another update - the control arm bolt is broken and now I need to pay an additional $800 plus for them to replace the control arm. So I text Mike on the text communication number that he started and I asked him, if the bolt was broken how was it my fault that now I would have to pay for a whole new part. Instead of texting back, Mike calls and leaves a message and he says "It's a safety thing now that the bolt has broken and they must replace the whole part!" So now I have no choice but to pay an additional now $700 plus to replace the component (funny how it went from $800 to $700). I confirm the update and now I don't hear back from anyone. That was day one! The next morning, I text Mike and get no response. I call the front desk and am patched through to Mike, he then volunteers that they had to order the part and they didn't get any deliveries that day so I'd have to wait another day to get my car. Later on in the day, I speak to my dad about why its been two days now that I don't have a car and he tells me that there would be signs that I would've experienced if in fact the car required a wheel alignment. I had no idea. So my dad calls to speak with Mike and he proceeds to tell my dad that I asked for a wheel alignment when I came to drop off my car! Can you imagine my bewilderment?!! 8:48 AM Day 3, I get a text message from a Ms. Shayna now, telling me that Mike is on vacation for the rest of the week and she'll be handling my case. How convenient! At 4:23 p.m. I get a text update from Shayna telling me that my car is ready, they close at 6 p.m. and my total is $1553.54. Once we get to the dealership, my dad proceeds to ask Ms. Shayna why was it necessary to replace a whole control arm for a broken bolt, why couldn't the bolt have been replaced instead? Ms. Shayna says she'll go ask someone since their service manager left due to it being after 5p.m. She leaves her desk and comes back 10 seconds later with a control arm in her hand. She waves it in front of us and says "there's no way to get the bolt out, so they had to replace the whole part". My dad asks to keep the part she brought out to compare to the pic they sent me especially since the one she had looked like one side of bolt was sawed off. It's difficult to say that the pic and the part are one and the same or if they even came from my car but all I know is that I will never allow anyone from Haley Toyota to make a sucker out of me again - I was hustled and I won't be back!

They are very good at selling vehicles, but buyer beware. We were supposed to get two keys with the car. They handed us the second key just as we were about to get in the car and drive away. Found out it was not programmed for the car, the day after. Called and they said they would not do anything about it. Make sure you check everything before leaving, even if it is after hours.

Our sales representative became irate and somewhat combative when we wanted to step outside to discuss, what would have been the closing deal. This was after 3rd visits. I wouldn't go back nor do I recommend this salesman. Nevertheles, I wish Mr Royall, our salesman. the best, just not for me.

⭐⭐☆☆☆ (2 stars) Unfortunately, our experience with Haley Toyota of Richmond was disappointing. We scheduled an appointment to look at a specific vehicle, arranged a babysitter, and were already on our way when our salesperson, Mia, contacted us to let us know the vehicle had actually been sent to a sister dealership a day or two earlier for another customer to view. By the time we found out, it was Sunday afternoon, and many other dealerships were already closed. If we had known sooner, we would have spent the earlier part of the day looking elsewhere instead of making arrangements for a ... Read More

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Google - Jul 22, 2026

⭐⭐☆☆☆ (2 stars) Unfortunately, our experience with Haley Toyota of Richmond was disappointing. We scheduled an appointment to look at a specific vehicle, arranged a babysitter, and were already on our way when our salesperson, Mia, contacted us to let us know the vehicle had actually been sent to a sister dealership a day or two earlier for another customer to view. By the time we found out, it was Sunday afternoon, and many other dealerships were already closed. If we had known sooner, we would have spent the earlier part of the day looking elsewhere instead of making arrangements for a vehicle that wasn’t even available. The following day, we were told they were waiting to hear whether the other customer was going to purchase the vehicle. Rather than continue waiting, we shopped elsewhere and found nearly the exact same vehicle at another dealership. Mia later followed up to see if we wanted to come look at the vehicle, but by then it was too late—we had already purchased one elsewhere. I understand that vehicles sell quickly, but I wish the dealership had communicated the vehicle’s status before confirming our appointment. It would have saved us time, money on childcare, and a frustrating experience.

Service department is horrible, horrible, horrible.

Purchased a vehicle from here on 03/17/26. Had to bring the vehicle back less than a month later for brakes issue. Fast forward to this month which is July and a warning light came on and now I’m being told it’s not covered under the dealership warranty which is crazy when the vehicle was just purchased. The overall sale of the vehicle was amazing but I would not recommend the service department at all. Representative kept saying it’s out of the 3 month warranty but this is the second time having to bring vehicle back and it’s only ... Read More

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Google - Jul 20, 2026

Purchased a vehicle from here on 03/17/26. Had to bring the vehicle back less than a month later for brakes issue. Fast forward to this month which is July and a warning light came on and now I’m being told it’s not covered under the dealership warranty which is crazy when the vehicle was just purchased. The overall sale of the vehicle was amazing but I would not recommend the service department at all. Representative kept saying it’s out of the 3 month warranty but this is the second time having to bring vehicle back and it’s only a couple weeks over the “warranty”. He didn’t even try to work with the situation at all just dismissed my concerns even after I stated the vehicle is under manufacture warranty still. Needless to say I would never use them as a service option. Extremely disappointed and will not be returning.

The sales at this place has lost their minds, trying to charge 25k for 12 year old outdated trucks with 200k miles.

I would give zero stars if I could. My mother took her car in for an inspection and oil change and they wanted $5,000 for repairs we were able to get done for $1,200 elsewhere. The quote they gave her didn’t include the almost $700 in “diagnostics” they “needed to run” that our new mechanic didn’t need to run to identify the issues. Unfortunately we waisted almost $400 on a diagnostic that she didn’t need but at least we were able to find a more honest mechanic than the frauds that were running the dealership’s mechanic shop the day she ... Read More

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Google - Jun 23, 2026

I would give zero stars if I could. My mother took her car in for an inspection and oil change and they wanted $5,000 for repairs we were able to get done for $1,200 elsewhere. The quote they gave her didn’t include the almost $700 in “diagnostics” they “needed to run” that our new mechanic didn’t need to run to identify the issues. Unfortunately we waisted almost $400 on a diagnostic that she didn’t need but at least we were able to find a more honest mechanic than the frauds that were running the dealership’s mechanic shop the day she went.

The entire staff was professional, knowledgeable and customer focused. Nathan in particular went above and beyond my expectations. The Haley service department is second to none. The facility is clean and well laid out.

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Purchased a Tacoma 10-2025. There is an open recall SET17. I have been trying to get this done. I'm always told parts not available. Received a voicemail from the Service Manager on 5/4/26 apologizing for the confusion and stated that they have the parts and can do it. I scheduled an appointment for 6/9/26. I asked to verify the parts were there and I was told they were not and they needed to be ordered from Southeast Toyota. I later received a phone call from the service department stating the parts are no longer available and they can't get them. ... Read More

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Google - Jun 9, 2026

Purchased a Tacoma 10-2025. There is an open recall SET17. I have been trying to get this done. I'm always told parts not available. Received a voicemail from the Service Manager on 5/4/26 apologizing for the confusion and stated that they have the parts and can do it. I scheduled an appointment for 6/9/26. I asked to verify the parts were there and I was told they were not and they needed to be ordered from Southeast Toyota. I later received a phone call from the service department stating the parts are no longer available and they can't get them. Which is it?? I was told the recall expired at the end of 2025.

I can't speak to the car-buying experience here, but I can speak to the service department. Less than two months ago, they performed an alignment on my Tundra. When I picked it up, the steering wheel was off-center while driving straight. Because I was due for a state inspection and oil change in the near future, and service appointments here typically take most of the day, I decided to wait and have them address it during that visit rather than make a separate trip. When I brought it up, they refused to correct the issue and instead wanted to ... Read More

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Google - Jun 3, 2026

I can't speak to the car-buying experience here, but I can speak to the service department. Less than two months ago, they performed an alignment on my Tundra. When I picked it up, the steering wheel was off-center while driving straight. Because I was due for a state inspection and oil change in the near future, and service appointments here typically take most of the day, I decided to wait and have them address it during that visit rather than make a separate trip. When I brought it up, they refused to correct the issue and instead wanted to charge me for another alignment. The problem existed immediately after their work was performed, yet they showed no interest in standing behind it or making things right. A steering wheel that is off-center after an alignment should have been addressed as a customer satisfaction issue, especially given how recently the work was performed. After being a repeat service customer, I found this response extremely disappointing. Rather than making a small adjustment and standing behind their work, they chose to charge for additional work. Because of how this was handled, I will no longer be returning to this dealership for service.

Same lousy service dept! I bought rear brake pads & rotors for my Sequoia from the parts dept. and I asked a technician passing by how I remove the rubber sleeve from the caliper pin hole (very strange design) and he took it back to the shop to try and remove it. When he came out, he told me "it's a part of the assembly & you'll need to buy new calipers. Really? AutoZone sold the rubber sleeve and slider pin boots in a set for $8. Again, this is the reason I try not to buy from ... Read More

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Google - May 24, 2026

Same lousy service dept! I bought rear brake pads & rotors for my Sequoia from the parts dept. and I asked a technician passing by how I remove the rubber sleeve from the caliper pin hole (very strange design) and he took it back to the shop to try and remove it. When he came out, he told me "it's a part of the assembly & you'll need to buy new calipers. Really? AutoZone sold the rubber sleeve and slider pin boots in a set for $8. Again, this is the reason I try not to buy from Haley Toyota. I was lazy this time but I will go elsewhere next time!

Really disappointed in the sales tactics in service , I sent my wife in for an inspection on her RAV4, Mr. Feldmann was unable to verbalize nor show her the difference between required for a state inspection and what’s suggested for maintenance using responses like “did you click the link” when she tried to ask the question in a different way. When you fail a state inspection there’s state police paperwork provided with a rejection and if the service writer was unaware of this it’s terrifying they work that close to vehicles. I feel like I can’t ... Read More

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Google - May 1, 2026

Really disappointed in the sales tactics in service , I sent my wife in for an inspection on her RAV4, Mr. Feldmann was unable to verbalize nor show her the difference between required for a state inspection and what’s suggested for maintenance using responses like “did you click the link” when she tried to ask the question in a different way. When you fail a state inspection there’s state police paperwork provided with a rejection and if the service writer was unaware of this it’s terrifying they work that close to vehicles. I feel like I can’t trust Haley Toyota.

I have purchased two vehicles from Brad Thomson and I had a fantastic experience. The process was very smooth and pleasant. He was a great person to work with and I would highly recommend him for your vehicle needs. Brad is a true professional.

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Still waiting a week later for a call back from the service manager or general manager on a bad diagnosis of a repair, guess if you don’t call the person back you can’t fix their problem.

Excellent service by Nat Williams in sales. He worked tirelessly to find me a satisfactory vehicle in one day that met my specifications.

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Was treated well by the staff, Sarah Cruz in particular. Had a pleasant experience with this Toyota dealer.

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Fantastic experience with Brad, Madisen, Jimmy and Tracy ! Thank you for making the process so easy.

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Horrible experience with Marc Porto assistant service advisor. I will never use their services again.

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Stay away from this dealership!! Parts employee disrespected me severely was unprofessional, unprepared, and had no knowledge of any questions related to parts. Mike or Michael in the Service department was made aware of the situation and instead of having integrity and calling me, he decided to ignore me.This dealership has numerous Red Flags. No integrity, lack of product knowledge, and poor customer service. Your vehicle is not in safe hands here! STAY AWAY!!!!!! 2026 p.s the parts gentlemen was surprised I owned a Lexus.

I had an appointment for an oil change. I got a text regarding scheduling a recall repair. They could not do the recall repair on the same day as the oil change so they rescheduled me to the following week. When I picked up the car, the recall work was never done. They had no record of the recall work being scheduled. If they can't get this small stuff right, how can I expect them to get the big stuff right?

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Do not buy from here! I am extremely dissatisfied and deeply concerned by Toyota’s handling of this situation. My Toyota vehicle is barely over one year old, and I have now experienced two separate tire failures. The first time, I paid out of pocket, assuming it was an isolated incident or possible user error. However, within only a few months, a second tire ruptured while I was actively driving, placing me in an immediate and dangerous situation that required towing. Despite the seriousness of this issue, I was told that the tires are considered “wearable items and not covered ... Read More

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Google - Dec 24, 2025

Do not buy from here! I am extremely dissatisfied and deeply concerned by Toyota’s handling of this situation. My Toyota vehicle is barely over one year old, and I have now experienced two separate tire failures. The first time, I paid out of pocket, assuming it was an isolated incident or possible user error. However, within only a few months, a second tire ruptured while I was actively driving, placing me in an immediate and dangerous situation that required towing. Despite the seriousness of this issue, I was told that the tires are considered “wearable items and not covered under warranty.” This explanation is unacceptable. Tires on a properly maintained vehicle should not catastrophically fail twice within the first year of ownership. Calling them “wearable” does not excuse repeated failures that create a serious safety risk. To further highlight how abnormal this is, my mother has been driving a Toyota Prius with tires purchased from Discount Tire and has had zero issues. Those tires are over seven years old and still actively being driven on. The contrast clearly shows that my experience is not normal wear, road conditions, or driver error. What makes this situation even more upsetting is the timing. This incident occurred just before Christmas, and between the towing fee and the cost of yet another tire, I was forced to divert money that should have gone toward buying gifts for my family. No customer should have to choose between vehicle safety expenses caused by defective equipment and celebrating the holidays with their loved ones. At this point, it is clear that the factory-installed tires are defective or substandard. Toyota should take full responsibility and cover both the tire replacement and the towing fee associated with this incident. Expecting a customer to absorb these costs after repeated failures on a nearly new vehicle is unacceptable and contradicts Toyota’s reputation for reliability and safety. I am extremely disappointed that it took multiple failures, a dangerous roadside situation, and significant personal financial hardship for this issue to be dismissed under a warranty technicality. If Toyota does not address this matter appropriately, I believe it is important for other customers to be aware of the potential safety and financial risks associated with these tires.

They try hard to be upfront and fair. Providing a dependable service at a market rate.

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While purchasing my new vehicle everyone was very friendly and helpful, I would recommend Haley Toyota to my friends

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This is not a safe place to buy a car from. They will take advantage of you. Bought a used car from here back in January and now in October I am being told it needs the engine completely replaced. I still have four years of payments to make on the car and now they want another $4000 to repair the engine. That’s almost more than I bought the car for. The repair tech at their repair place said it was “interesting” that the car was reported with no issues when I bought it and that this issue could have ... Read More

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Google - Oct 17, 2025

This is not a safe place to buy a car from. They will take advantage of you. Bought a used car from here back in January and now in October I am being told it needs the engine completely replaced. I still have four years of payments to make on the car and now they want another $4000 to repair the engine. That’s almost more than I bought the car for. The repair tech at their repair place said it was “interesting” that the car was reported with no issues when I bought it and that this issue could have gotten to this point in just ten months. He said that typically they don’t really do a thorough check on some of the older cars as they won’t cover repairs on them anyways so be careful here! You may get a car that is wonderful for six months and then get stuck with a worthless hunk of junk. I may lose my job and my home because of this. Learn from me and do not trust this place!

A completely refreshing experience! We spent about six months shopping for a Grand Highlander Hybrid and contacted upwards of 20 Toyota dealerships from Virginia Beach to New York. A lot of dealerships use the very high demand for this vehicle to justify higher prices ($3-5K above MSRP), mandatory high profit margin add-ons, non-refundable deposits, and other consumer-unfriendly practices. They also tended to adopt a "take it or leave it" approach to optional equipment with no flexibility to deviate from the build sheet as allocated from Toyota. On the other hand, Madisen at Haley Toyota of Richmond was completely ... Read More

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DealerRater - Oct 14, 2025

A completely refreshing experience! We spent about six months shopping for a Grand Highlander Hybrid and contacted upwards of 20 Toyota dealerships from Virginia Beach to New York. A lot of dealerships use the very high demand for this vehicle to justify higher prices ($3-5K above MSRP), mandatory high profit margin add-ons, non-refundable deposits, and other consumer-unfriendly practices. They also tended to adopt a "take it or leave it" approach to optional equipment with no flexibility to deviate from the build sheet as allocated from Toyota. On the other hand, Madisen at Haley Toyota of Richmond was completely flexible from the beginning, working with us to add and remove optional equipment to suit our needs. She was communicative throughout the process, from allocation, through the build phase, and approaching delivery. Pricing was very fair and transparent, as was the valuation on our trade-in vehicle. There was no pressure throughout the process, and the day-of experience with Madisen was very smooth and painless. Even though we live a couple of hours away, we will definitely consider purchasing from Haley Toyota of Richmond again in the future!

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Tracy returned my call, and I initially hoped she would help me address my concern. Instead, she deceived me by insisting that there was no corporate number available. When I pressed further, she bluntly stated that they simply do not provide that information. To my disbelief, she then abruptly ended the call, leaving me frustrated and ignored. This is how you treat a customer? It’s clear that this is the wrong business for you. I strongly advise against making any purchases from here.

Unfortunately had to change my review to a one star, I had a great time when I got my first car but now with this second car it has been nothing but issues and It hasn't even been a year since I had it. Had to replace the alternator twice on the car and not even long started to have issues with the engine and more issues that started to pop up. Tried to have it looked at and see if something can be done since it hasn't been a year since I had the car. And was ... Read More

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Google - Aug 15, 2025

Unfortunately had to change my review to a one star, I had a great time when I got my first car but now with this second car it has been nothing but issues and It hasn't even been a year since I had it. Had to replace the alternator twice on the car and not even long started to have issues with the engine and more issues that started to pop up. Tried to have it looked at and see if something can be done since it hasn't been a year since I had the car. And was basically told nothing can be done because I didn't purchase any extra warranty. Which I figured I didn't have to since my first car lasted me almost 3 years with no issues. And nothing was done to help or at least tried to help and I'm left with a car that doesn't work and a $636 a month payment. And now I have to figure out how to get a new car for I can work. I understand I brought a used car but I would figured that the dealership would fix what needed to be fix to make sure the cars last a long time and not break down with in a year of someone purchasing it and having to be told to fix the car and to call them back to trade it in.

Did not have a good car buying experience at Haley Toyota. Purchased a used vehicle with a warranty. Vehicle broke down and warranty Company would not honor new replacement parts. Put a used part in my vehicle and they put a warranty on that part. Within 30 days the part broke again and warranty company would not honor the repairs. Had to pay for replacement parts and labor. Would not recommend purchasing a warranty of any kind when purchasing a used vehicle with Haley Toyota. Extremely disappointed.

Came in yesterday to purchase a key blank for my Toyota Corolla. Everyone was extremely nice and sweet, until I had an issue. I wanted a plastic key as the metal ones are too loud… the key I got cut looks like someone hand cut it, did not work obviously. When I brought it to their attention I felt like I was getting the run around. Attempted to purchase another blank to cut myself at work (I work in the same exact field at a Freightliner/ Mack dealership in the parts dept. I can cut the key myself) and was ... Read More

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Google - Aug 6, 2025

Came in yesterday to purchase a key blank for my Toyota Corolla. Everyone was extremely nice and sweet, until I had an issue. I wanted a plastic key as the metal ones are too loud… the key I got cut looks like someone hand cut it, did not work obviously. When I brought it to their attention I felt like I was getting the run around. Attempted to purchase another blank to cut myself at work (I work in the same exact field at a Freightliner/ Mack dealership in the parts dept. I can cut the key myself) and was not allowed to buy another blank with the plastic.. was given a cheap ilco key. Working in the same field, I feel like the service was extremely disappointing, I always strive to provide a great customer experience and service, and was expecting something similar from another dealer. -Will Photo attached of unusable key vs the key I had to drive to another Toyota dealer and purchase a key since you I wasn’t allowed to buy another blank with the plastic. Kinda sucks I wasted an hour of my time, $39 and had to purchase another key from ANOTHER Toyota dealer and cut it myself… the people were nice but service was crap… waste for $39 and time. TL;DR parts dept gave me the run around, wasted hour of time and $39

Charles Bradley at Haley Toyota was great in helping me acquire the Rav4 I was looking to purchase. He was very knowledgeable and came I on his day off so I could test drive the car. I would recommend Haley Toyota and their great staff to anyone lotto purchase a vehicle.

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I purchased my 2nd vehicle from Haley Toyota. I had the pleasure of meeting Brad Thomson, who is knowledgeable and helpful, as I navigated my way through available options. I got the deal that I wanted and a new car that I really love.

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